Regulatory Manager – Mobile Money


Brussels, Belgium

Walbrook, London, UK


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The GSMA Mobile Money Programme works with mobile money providers and the wider financial industry to accelerate the availability of mobile financial services that provide safety, security and convenience to the unbanked. Through its work, the GSMA has supported the development of an industry that now reaches over 860 million registered users globally; providing much-needed financial services to those who were previously excluded from or underserved by the formal financial sector.

What the hiring manager says

“This exciting role involves regulatory engagement, offering the successful candidate a comprehensive view of how the mobile industry is interacting with public and private stakeholders to reshape the financial services landscape.”

Brian Muthiora, Mobile Money Regulatory Director

About the Role

As Mobile Money Regulatory Manager - Global, you will be at the forefront of debates about how to regulate mobile money, stimulate innovation, and extend financial services to people in the regions covered under this role. You will be directly involved in the dialogue between regulators, operators, and international stakeholders. You will be required to speak at conferences and to build a broad network of public and private sector actors, including the international donor community, mobile operators, regulators, and fintech companies. You will work alongside a high-performing and multi-cultural Mobile Money team based in London, Africa, and Asia as well have engage closely with regional GSMA leadership in the covered regions. You will be required to contribute to the mobile money body of knowledge by publishing content that should become the reference materials for policymakers, regulators and private sector actors.

About You

The right candidate will be able to draw on a solid foundation of industry knowledge, regulatory and public affairs knowledge, project management expertise, as well as the ability to engage stakeholders, communicate effectively, and rapidly adapt to different cultures.
You will have a strong grasp of English and a second language, preferably Arabic or French; able to express complex technical, commercial or regulatory issues in plain language with experience in leading legislative and/or public affairs engagement on issues where public policy intersects with legitimate business interests.

In addition, the right candidate will be a self-starter, highly motivates and should have:

  • Experience reviewing draft government regulation/reports and preparing written submissions
  • Excellent relationship management skills at technocrat and executive level. Key account management experience is highly desirable.
  • Strong strategic skillset – able to work on the cutting edge of mobile money and able to apply innovative solutions to complex regulatory problems
  • Charismatic, with strong public speaking skills, able to inspire others and build constructive working relationships with diverse stakeholders
  • Experience analysing the business impact of regulation in any sector and in designing advocacy campaigns to affect that impact
  • Proven analytical skills, especially the ability to predict and/or assess commercial and economic implications of regulatory decisions
  • Ability to work in a matrixed structure, to positively influence peers and support cross functional collaboration across the GSMA
  • Willingness and ability to travel up to 40% of the time
  • Strong analytical capabilities – able to assess different business models, understand what is working / not working in different contexts around new products, and also identify potential solutions
  • A good understanding of mobile money and of the existing financial services landscape for the underserved in the region and familiarity with the relevant policy and regulatory context in key markets.
  • Experience of working in emerging markets; excellent cultural awareness and the capability to work with globally dispersed teams

About the GSMA

The GSMA represents the interests of mobile operators worldwide, uniting nearly 750 operators with more than 350 companies in the broader mobile ecosystem. Our mission is to further the strategic, commercial, technological, developing world and advocacy interests of our members. The GSMA produces industry-leading events such as MWC Barcelona, MWC Shanghai, MWC Los Angeles and the Mobile 360 Series conferences.

Every day we work to harness the power of mobile to achieve our industry purpose – Intelligently Connecting Everyone and Everything to a Better Future – through four main activities:

  • We provide strategic direction and thought leadership to our members
  • We drive collaborative industry programmes aimed at maintaining operator relevance in the digital world
  • We advocate for the industry to regulators, policymakers and society as a whole
  • We convene the broad mobile communications ecosystems and adjacent industry sectors at our industry-leading events.

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

We offer a working environment that reflects our organisational values. We also hire in line with our values and recruit candidates who demonstrate a strong affinity with these 7 principles:

  • DREAM BIG - Demonstrate vision and insight to lead the industry forward
  • BE BOLD - Have the courage to take risks and make tough decisions
  • OWN IT - Take full accountability for your decisions and actions
  • WORK AS A TEAM - Collaborate to deliver impactful results
  • DO THE RIGHT THING - Conduct yourself with honesty and integrity at all times
  • SHOW RESPECT - Treat others as you would expect to be treated
  • LOVE WHAT YOU DO - Bring passion and pride to your work

To learn more about the GSMA, visit our careers site, our LinkedIn page and our Twitter page.

Diversity Statement

The GSMA is committed to providing a working culture that is inclusive to all. We believe that having a diverse workforce will help us meet the needs of our global membership. We will not tolerate discriminatory behaviour of any kind and we offer equal opportunities for all aspects of employment and advancement regardless of race, nationality, gender, age, marital status, sexual orientation, disability, religious or political belief, caste or tribe, or military status.


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