£64,000 per annum
Bedford
Permanent
Hybrid Working
Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Policy Manager. This is your chance to play a meaningful role in helping people across the UK build stronger financial futures and to do it as part of a supportive, energetic team.
Why This Role Matters
As Policy Manager, you will help develop the policy, standards, and guidance that support the pensions dashboards service, ensuring legislative requirements are translated into operational requirements for industry and service delivery teams. Working within a collaborative, cross-functional environment, you will provide expert policy advice to service delivery/operations, engage with stakeholders across government and the pensions landscape, monitor the health of the dashboards ecosystem and systemic risks, and develop enforceable standards that support industry compliance, support the management of the dashboards ecosystem, and deliver consistency for service users. This is an excellent opportunity for an experienced policy professional who enjoys working at the intersection of legislation, regulation, and delivery.
Job Description
What You’ll Be Doing
The Policy Manager will report to the Head of Policy and Standards and will:
- Monitor service and industry performance, identifying performance issues and risks to provide evidence-based policy advice.
- Provide policy leadership in matrix teams to align service delivery and operations with legislative and regulatory frameworks and government policy objectives.
- Support the development and continuous improvement of clear, enforceable standards for pension providers and schemes and pensions dashboard providers, assessing their effectiveness.
- Work closely with regulators and the Department for Work and Pensions to develop shared policy positions.
- Communicate and represent policy positions and standards to external stakeholders including industry parties, government, regulators, and other key stakeholders.
- Analyse the impact of emerging policies, legislation, and regulations on the service and its customers, sharing insights and identifying strategic opportunities and risks.
- Collaborate with service strategy teams to ensure policy/legal alignment; with operations teams to support operational decision-making and escalation; with data and insights to identify risks and compliance issues; and with research and evaluation colleagues to build the evidence base for the service.
What You’ll Be Doing
The Policy Manager will report to the Head of Policy and Standards and will:
- Monitor service and industry performance, identifying performance issues and risks to provide evidence-based policy advice.
- Provide policy leadership in matrix teams to align service delivery and operations with legislative and regulatory frameworks and government policy objectives.
- Support the development and continuous improvement of clear, enforceable standards for pension providers and schemes and pensions dashboard providers, assessing their effectiveness.
- Work closely with regulators and the Department for Work and Pensions to develop shared policy positions.
- Communicate and represent policy positions and standards to external stakeholders including industry parties, government, regulators, and other key stakeholders.
- Analyse the impact of emerging policies, legislation, and regulations on the service and its customers, sharing insights and identifying strategic opportunities and risks.
- Collaborate with service strategy teams to ensure policy/legal alignment; with operations teams to support operational decision-making and escalation; with data and insights to identify risks and compliance issues; and with research and evaluation colleagues to build the evidence base for the service.
Person specification
What You’ll Bring
To be successful in this role, you’ll need:
- Proven experience in leading policy development and translating policy and/or legislation into service delivery requirements or operational practice.
- Strong relationship management skills, able to engage with internal and external stakeholders to influence and build consensus.
- Excellent organisational skills, able to balance competing priorities and manage work flexibly and adaptively, keeping track of timelines, and ensuring high quality outputs.
- Experience of working with data and insights to support understanding of product/service impact, compliance/performance and risks.
- Experience of working in UK pensions policy.
Desirable
- Understanding of government operations and pensions/financial services regulation.
- Experience in policy development within the public sector.
- About Us
MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.
Our Values Guide How We Work Together
- Caring – for colleagues and the communities we support
- Connecting – building supportive, positive relationships
- Transforming – creating impact that truly matters
We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.
What We Offer
- 30 days’ annual leave plus bank holidays
- Contributions matched 2 to 1 (employer contribution up to 10% of your salary)
- Season ticket loan
- Cycle to work scheme (up to £3,000)
- Subsidised eye tests & flu jabs
- Life assurance
- EAP Assist & Life
- Enhanced family and sick pay
- 2 paid volunteering days
- Recognition scheme
- Retail discounts portal
Flexible Working
We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.
Career Development
We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
